Logitech Mouse Side Buttons Not Working: How to Troubleshoot

Logitech Mouse Side Buttons Not Working? Logitech mice are popular choices for their reliability and functionality, especially their convenient side buttons that can be programmed for various tasks. These side buttons can significantly enhance your productivity, allowing quick access to functions such as forward and backward navigation in web browsers or custom commands in applications and games.

However, it can be frustrating when these side buttons stop working unexpectedly. In this article, we will explore the reasons why Logitech mouse side buttons may malfunction and provide step-by-step solutions to fix the issue. So, let’s dive in and get your mouse back to its full potential!

Diagnosing the Issue

The first step in resolving any technical problem is to diagnose the root cause. If your Logitech mouse’s side buttons are not working, there could be several reasons behind it. Before trying out any solutions, let’s perform a quick diagnosis:

  1. Check Mouse Software and Drivers: Ensure that the Logitech mouse software is installed and up to date. Also, verify that the mouse drivers are functioning correctly.
  2. Try on Another Device: Test the mouse on a different computer or laptop to see if the issue persists. This will help determine if the problem is with the mouse or the computer settings.
  3. Inspect Physical Connections: Check the USB cable and the mouse’s connection to the computer to ensure there are no loose connections.
  4. Restart Your Computer: Sometimes, a simple restart can resolve minor software glitches.

If you’ve completed the diagnosis and the side buttons are still unresponsive, let’s move on to the solutions.

Cleaning the Mouse

if you find that your Logitech Mouse Side Buttons Not Working, then try to clean your mouse. Dust and debris can accumulate over time and affect the mouse’s overall performance, including the side buttons. To clean the mouse properly:

  1. Unplug the Mouse: Safely disconnect the mouse from your computer.
  2. Remove the Side Panel: If your mouse has removable side panels, gently take them off.
  3. Clean the Buttons and Interiors: Use compressed air or a soft brush to remove any dust or debris from the buttons and internal components.
  4. Reassemble the Mouse: Put the side panels back in place and reconnect the mouse to your computer.

Once cleaned, check if the side buttons are working correctly.

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Updating Mouse Software and Drivers

Outdated software and drivers can cause compatibility issues, resulting in non-functional side buttons. if you find that your Logitech Mouse Side Buttons Not Working, then try to update your drivers. To update your Logitech mouse software and drivers:

  1. Visit the Logitech Website: Go to the official Logitech website and navigate to the support section.
  2. Find Your Mouse Model: Enter your mouse’s model number or select it from the list of supported products.
  3. Download the Latest Software: Download the latest version of the Logitech mouse software for your operating system.
  4. Install the Software: Follow the installation instructions to update the software.
  5. Check for Driver Updates: Once the software is updated, check if there are any available driver updates and install them accordingly.

After updating the software and drivers, check if the side buttons are functioning as expected.

Updating Mouse Software and Drivers - Logitech Mouse Side Buttons Not Working

Logitech Mouse Side Buttons Not Working

Logitech mice often come with software that allows you to reassign button functions according to your preferences. To reconfigure the side buttons:

  1. Open the Logitech Software: Launch the Logitech mouse software on your computer.
  2. Select Your Mouse: Choose your mouse model from the list of connected devices.
  3. Customize the Buttons: Look for the option to customize button functions and assign desired tasks to the side buttons.
  4. Save Settings: Save the changes, and the new button configurations should take effect immediately.

Now, check if the side buttons respond to the assigned tasks.

Checking Hardware Connections

if you find that your Logitech Mouse Side Buttons Not Working, then try this solution.  A loose connection can lead to unresponsive side buttons. To ensure all connections are secure:

  1. Unplug and Reconnect: Safely disconnect the mouse from your computer and then plug it back in, making sure the USB connector is firmly attached.
  2. Try a Different USB Port: If you’re using a USB hub, try connecting the mouse directly to the computer’s USB port.
  3. Inspect the Cable: Check the USB cable for any visible damage or fraying.

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Resetting Mouse Settings

Resetting the mouse to its default settings can resolve any software conflicts affecting the side buttons. Before resetting:

  1. Backup Custom Settings: If you have customized other mouse settings, back them up if possible.
  2. Reset to Default: Look for the option to reset the mouse settings to default in the Logitech software.
  3. Reconfigure Side Buttons: After resetting, reconfigure the side buttons to your preferred functions.

Once the reset is complete, check if the side buttons are now working correctly.

Performing a Firmware Update

Firmware is the software embedded in the mouse that controls its operations. A firmware update can resolve certain issues. To perform a firmware update:

Visit Logitech’s Website: Go to the official Logitech website and navigate to the support section.

Find Firmware Updates: Search for firmware updates that are specific to your mouse model.

After the firmware update, check if the side buttons are now responsive.

Contacting Logitech Support

if you find that your Logitech Mouse Side Buttons Not Working, don’t fret. If none of the above solutions have resolved the issue with your Logitech mouse’s side buttons, it might be time to seek assistance from Logitech’s customer support. They have dedicated teams to help customers with technical issues. Here’s how you can reach them:

  1. Visit the Logitech Support Website: Go to the official Logitech website and navigate to the support section.
  2. Submit a Support Ticket: Look for the option to submit a support ticket with your specific issue. Provide as much detail as possible for a quicker resolution.
  3. Live Chat or Phone Support: Logitech may offer live chat or phone support for immediate assistance. Check their website for availability.
  4. Check Warranty Status: If your mouse is still under warranty, check its status before contacting support. If it’s covered, you may be eligible for a replacement.

Contacting Logitech Support - Logitech Mouse Side Buttons Not Working

Extending Mouse Lifespan

To ensure your Logitech mouse serves you well for a long time, follow these tips:

  1. Use a Mouse Pad: A good mouse pad provides a smooth surface for the mouse to glide on, reducing wear on the mouse feet and the sensor.
  2. Keep it Clean: Regularly clean your mouse, especially the sensor and buttons, to prevent dust and debris from affecting its performance.
  3. Turn it Off: When not in use, turn off the mouse to save battery life and reduce wear on internal components.
  4. Avoid Dropping: Be careful not to drop the mouse, as it can cause physical damage that may not be immediately visible.


In conclusion, if you find that your Logitech Mouse Side Buttons Not Working, don’t fret. The issue may be resolved through simple troubleshooting steps. Start by checking the mouse software, drivers, and physical connections. If necessary, clean the mouse and perform firmware updates.

For advanced users, reconfiguring button functions can be an excellent way to customize the mouse for specific tasks. Remember to handle the mouse with care, and regular maintenance will ensure its optimal performance and extend its lifespan.

If all else fails, don’t hesitate to reach out to Logitech’s customer support for further assistance. They are dedicated to helping customers with technical issues and finding suitable solutions.

Now you can get back to enjoying the full functionality of your Logitech mouse, including those handy side buttons!

FAQs (Frequently Asked Questions)

Download and Install: If there is a firmware update available for your mouse, download it following the instructions provided by Logitech.

Update the Firmware: Once the firmware file is downloaded, run the update utility and follow the on-screen instructions to update the mouse’s firmware.

How do I know if my Logitech Mouse Side Buttons Not Working due to a software issue?

If the side buttons work on another computer but not on your current one, the issue may be related to software settings or drivers.

Can I customize the side buttons for specific functions, such as gaming or productivity tasks?

Yes, Logitech’s software allows you to reconfigure button functions and assign them to perform various tasks based on your preferences.

What should I do if cleaning the mouse doesn’t resolve the issue?

If cleaning the mouse doesn’t help, try updating the mouse software and drivers. If the problem persists, contact Logitech support for further assistance.

Is it possible to reset only the side button settings without affecting other mouse configurations?

Yes, most Logitech mice allow you to reset individual settings or customize only specific buttons.

Does Logitech offer a warranty for its mice, and will it cover side button malfunctions?

Yes, Logitech typically offers warranties for its mice. If your mouse is under warranty and the side buttons are not working, you may be eligible for a replacement or repair.

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